Privacy Policy
Last Updated: November 2025
Introduction
Vista Property is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. We comply with Singapore's Personal Data Protection Act (PDPA) and maintain strict data protection standards.
Information We Collect
We collect the following types of personal information:
Contact Information
- Full name
- Email address
- Phone number
- Mailing address (when relevant to services)
Usage Data
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website information
- Device information
Communication Data
- Messages sent through contact forms
- Email correspondence
- Phone call records (date, time, duration)
- Service inquiries and preferences
Cookie Data
- Cookie preferences and consent
- Session information
- Analytics data
How We Use Your Information
We use your personal information for the following purposes:
- Providing real estate guidance and services you have requested
- Responding to your inquiries and communications
- Maintaining records of our client relationships
- Improving our website functionality and user experience
- Analyzing website usage and service effectiveness
- Sending service-related communications
- Complying with legal and regulatory obligations
- Protecting against fraudulent or unauthorized activity
Legal Basis for Processing
We process your personal data based on:
- Consent: When you voluntarily provide information through forms or communications
- Contract: To provide requested services and fulfill our agreements
- Legitimate Interest: For business operations, service improvement, and client relationship management
- Legal Obligation: To comply with Singapore laws, regulations, and legal requirements
Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party service providers who assist with website hosting, data analysis, and business operations. These providers are contractually obligated to protect your information.
Professional Partners
Legal professionals, financial institutions, and property-related service providers when necessary for completing your transaction, and only with your consent.
Legal Requirements
Government authorities, regulators, or law enforcement when required by law or to protect our legal rights.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information:
- Secure server infrastructure with encryption
- Access controls limiting data access to authorized personnel
- Regular security assessments and updates
- Secure communication protocols
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protective measures.
Data Retention
We retain your personal information for the following periods:
- Contact form submissions: 3 years from last contact
- Service records: 5 years from service completion
- Financial records: 7 years (Singapore legal requirement)
- Marketing communications: Until consent is withdrawn
- Analytics data: 2 years
After these periods, we securely delete or anonymize your information unless longer retention is required by law.
Your Rights
Under Singapore's PDPA, you have the right to:
- Access: Request copies of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal: Withdraw consent for data processing
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Portability: Receive your data in a structured format
- Object: Object to certain types of data processing
- Complaint: Lodge a complaint with Singapore's Personal Data Protection Commission
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking
Our website uses cookies and similar technologies. Please refer to our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.
Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting a notice on our website or through direct communication. The "Last Updated" date at the top of this policy indicates when it was last revised.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Vista Property
Email: [email protected]
Phone: +65 6315 7842
Address: 6 Battery Road, #28-01, Six Battery Road, Singapore 049909
Data Protection Officer: [email protected]
Governing Law
This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this policy will be subject to the jurisdiction of Singapore courts.